Help Center

I tried to compile a list some of the more frequently asked questions (faq) for your convenience. If you do not see the answer to your question below, please do not hesitate to Contact Me. You can also leave your question in the comments below and I will do my best to reply!

Note: If you do not receive a reply from me to your Inbox, please check your spam folder and ensure that is in your allowed correspondence list.

About SCLacquer's Products

1What is Superficially Colorful Lacquer (SCL)?
Superficially Colorful Lacquer is a hand-made nail polish brand based in Israel. SCL was born early 2012 out of love for color and finish and a little bit of an addiction to nail polish. It started as a blog for all things nail art. Then it continued as a hand-mixed special polishes that were gifted to friends and family and after a lot of encouragement from my amazing friends of the nail polish community - it became a little on-line shop for those same hand-mixed nail polish at the beginning of 2014.
2Are your nail polishes 3 free?
Yes! All SCL nail polishes are actually 5 free! They do not contain Toluene, Formaldehyde, or Dibutyl phthalate. They also do not contain formaldehyde resin and camphor.
3Do you only sell online, or can I find SCL nail polishes in a shop somewhere?
At the moment, Superficially Colorful Lacquer can be found online here on this website. While I are not currently available at any other online retailers, I would love to establish a working relationship with some stockists. If you are a salon, boutique, or online retailer and are interested in carrying SC Lacquer, please do not hesitate to contact me.
4Do you do custom orders?
I am sorry to say that I do not. At least, not at the moment. If this changes in the future - I will let everyone know about it!
5What do SCLacquer polishes are made of?
I usually use the one of two different bases for my polishes, and I add to them some other ingredients. Below you'll find the ingredients list for both bases as well as details on other ingredients that my nail polishes may or may not contain. Glitter Base: Acetyl Tributyl Citrate, Acrylates Copolymer, Adipic Acid, Benzophenone-1, Butyl Acetate, D&C Violet #2, Ethyl Acetate, Isobutyl Acetate, Isopropyl Alcohol, N-Butyl Alcohol, Neopentyl Glycol, Nitrocellulose, Silica, Stearalkonium Bentonite, Styrene, Titanium Dioxide, Trimellitic Anhydride Copolymer, Trimethylpentanediyl Dibenzoate. Color base includes in addition to most of the above also Citric Acid and Phthalic Anhydride. May contain: Aluminum, Iron Dioxide, mica, red6, red7, red22, red28, orange5, yellow5, yellow6, yellow11, blue1, ultramarines, glitter.
6How often will you restock your shop?
As a rule, I plan to always have my polishes in stock and available for purchase. That is of course not including special polishes or limited editions. But if I can actually pull this up - only time and customers' demand will tell. The largest part of my ingredients are being ordered from out of the country and therefore I do know some delays may be expected at times. This may affect the restock of polishes. If there is any specific color that you are looking for and it is out of stock - don't hesitate and contact me! I will do anything in my power to get that polish made for you!
7Do you ever offer discounts, sales or coupon codes?
Of course! Every now and then I might post a flash sale coupon on my Facebook page or a special readers' appreciation in the newsletter. Also, usually around holidays (either Christian or Jewish ones) I may do a special celebration, where you can either buy certain products in special prices or play a game in the website where you can find and win special coupons. If you are a registered user in my site, you can update your Birthday date, and you will then receive a special coupon of a great discount as a Birthday gift from me. All special prices, sales, coupons and gifts will be announced either on my blog, on my Facebook page or on any other social media I am using. The best way to find about them is to follow me. Please note that I will not reply to any random "is there a sale active" messages. It would simply not be fair for those who do follow me on a regular basis.
8Why can’t I buy mini bottles?
Sadly, where I live, it is very hard for me to find mini bottles that answer my 3 rules: 1. Be of good quality 2. Be easy and comfortable enough to use and 3. Cost at least 40% less than my full size bottles. If I ever find such bottles, I will be happy to offer you mini bottles of my polishes for sale. But until then, sadly, this is not possible for me.
9Do you work with bloggers?
I most certainly do! I am always looking for bloggers with an active beauty or nail polish blog, Instagram, Facebook page, or Youtube Channel, to join the Superficially Colorful Lacquer Swatch Brigade! If you wish to join in, please fill out the Press Samples form.

What I look for in a swatcher is not necesarily a large base of followers. I prefer an active user who posts regularly and has comments and interaction with their followers, over those billion-likes once-a-month post any time! I am also asking that your nails will look aesthetical. They can be long or short, but not to the extreme in either direction, and that your photographs will be good enough to see the color and texture of the polish.

I cannot guarantee that you will receive a blogger's package if you filled the form. But whenever I am about to release a new collection, I will select a few people from my database to send free bottles of polish to, to swatch and review. I try to send my packages as early as possible so that you don't have to stress over hurried swatches. But if you are chosen to get a blogger's package, I will contact you and make sure that my time frame suits your needs - and your time frame suits mine.
10Do you offer wholesale pricing or a bulk discount?
At the moment I do not. However, if you have any specific query on the matter, please do not hesitate to contact me.
11Why is your polishes more expensive than those I could buy in the big shops?
I am an indie maker. Indie - for independent. I am not connected to any large firm or brand for financial, technical or other support. I create these polishes with a lot of love, by hand. I personally mix then, bottle them, wrap them and ship them out to you. I create them in small batches and every part of the process is done personally by my own heart and hands. Sadly, it means that I do not buy very large amounts of ingredients and so the price of creating every bottle is higher than it would have been, had I been able to create them by the thousands. On the plus side however, you get a nail polish that is not sold by the thousands and will not be found in every house. When you support indie nail polish, you’re supporting a small business. You’re supporting one person, not a corporation. And you pay for the actual product, which was created with only you, the consumer, in my mind.
12I bought a polish from you some time ago and just noticed the glitter sank/bled/melted. What can you do?
All of my nail polishes go through a testing period before they are released for sale. All ingredients are tested for bleeding, curling, and melting. However, if you put your Superficially Colorful Lacquer bottle away and looked at it after a while, and you see that the glitter bled or melted, I will gladly replace it for you. I will ask however that you email me a photo of the nail polish in question, and your original receipt (If you have an account here, I can track all your past orders. Just give me some details about it to be able to search by). As for glitter or pigment sinking, this is quite a natural behaviour of the nail polish. I do use a suspension base for glitters that is supposed to suspend the glitter for a long time, but sometimes it simply does not. However, this will not effect the nail polish itself. just give it a good roll and shake, and you’ll be good to go. In some cases you could leave your nail polish bottle standing "on its head" for a few minutes and it should fix the problem.

Orders and Shipping

Please make sure that you read the Shipping Information page for all detailed information.
1How long does it take you to process my order?
Usually it takes up to one week for your nail polish to be poured and bottled before it can be shipped to your address. However, there are times when I need to create more of a certain nail polish and it might take longer for your order to be fulfilled. However, if after two weeks you didn't receive any note from me, either explaining a further delay or giving you the tracking number of your order - please contact me.
2Can you combine orders?
If you made more than one purchase within a 24 hour period, I will gladly combine your orders and refund you the difference on shipping. However, if you made separate orders on separate days, it will be harder for me to find them and combine them. Also, I am sorry but I cannot hold an order until you decide to place another one just for the sake of combining them.
3Am I required to register before making a purchase?
While registration is not required for browsing the site, it is required when making a purchase on SC Lacquer shop. It is merely a way for me to be able to keep track of things. When registering for an account you will not need to provide your actual full name and can choose a username that will keep you anonymous. Also, you are not asked to leave your credit card on file when you register. It's easy and free to register. The perks of having an account include but not limited to being able to keep your shipping address on file and not have to fill it out each time you want to place an order. It will allow you to track your purchases, to earn points and redeem them for rewards and save your birthday date and receive a special offer as a gift from me on your Birthday. Note: when you sign up for the Newsletter, the email and username you supply me with will be used to create an account for you automatically. Yes, these two details are the only ones required for your registration!
4How do I pay for my order? Is it secure?
First, the technicalities: This site uses the SSL (Secure Sockets Layer) protocol. This means that the data being trasfered to and from this site is encrypted at 256-bit encryption and has a 99.9% browser recognition, which means that noone can pass "unannounced" and steal any of the data. The SSL Certificate Warranty Program my site is under, provides up to $100,000 of financial protection for my customers if they were to suffer financial loss as a direct result of relying on a certificate that was issued through my or my web hosting services negligence.

And the simple explanation is that the checkout process in this site uses PayPal, one of the most trusted online payment solutions on the web. PayPal accepts many types of credit cards, and all your personal information will only be used by Paypal. All your payment information and your login information will only be available to Paypal and Superficially Colorful Lacquer website has absolutely no access to them. The only information regarding your account that will be available to Superficially Colorful Lacquer website is your shipping address.
5How long will it take to receive my order?
Once shipped, most orders take between 1 to 4 weeks to arrive, depending on your destination and local post services. All orders are sent in registered mail and using sign for delivery. When your order is shipped, you will receive a tracking number to your email, and you will be able to track your order through your local post office website. If your order has not arrived within this time frame, please contact me so I can look into the matter.
6Taxes, Customs and Duties
Superficially Colorful Lacquer will not be responsible for any applicable custom fees, taxes, or duties at your country. I am usually not required to state the value of your order on the package and in most cases I do not include any printed receipt in the box. The only receipt you receive is in the email. However When your package arrives in customs for your country, it is at their discretion whether to release it or not. In my experience, packages rarely get held up in customs. But if your package is held up and you need a receipt to release it, please understand that I will not, under any term, send you a false receipt. Technically my order system does not allow it and I will not fake it any other way. In any case where you are requested to pay any tax to release your package - it is all under your responsibility.
7I didn't see my country in your shipping-to list. Can I still place an order?
The country selector combo box includes countries I know I should have no problem shipping to. These are usually countries I have shipped to in the past with no problem. If your country does not appear there, please Contact Me so I can check with my local post office if I can ship there and what the rates may be. Make sure you leave your email address so I can return back to you. Please do not place an order if you did not get my reply first. In most cases I believe there should be no problem. In other cases I will contact you back and we'll work the best solution out!
8Do you have international shipping?
Of course! :-) Since I live in Israel, practically every shipping is internationally for me. Unless you too live in Israel!? Anyway, shipping is really no problem and it is not even expensive. Of course it depends on your address. But just so you get the idea - if you are from the US, each one of the first two bottles will be $2 to ship to you. Then, each additional bottle will be $1.5. The easiest way to know exactly what your total amount of shipping would be in using the shipping calculator in your cart. As you enter your country, you will see how much shipping will be for you! All packages will be sent in registered mail and a tracking number so they can't get lost.
9Do you offer local pickup?
So you do live in Israel? What a fun surprise! However, in most cases I do not offer local pickup. This is simply because I do not have any office or shop that I could give you an address to come and pick your package up from. But if you live in the area of Gush-Dan and Sharon, and would really like to pick your package in person, Contact me and I am sure we will be able to arrange something!
10I ordered one polish but received something else entirely. What shell I do?
I am human and as such - I may error at times. It is possible that I forgot to put a bottle in an order, or I put in the wrong bottle. If I forgot part of your order, I will gladly put it in the mail for you at no cost. If I sent you the wrong bottle, no need to send it back, I’ll just send you the right one! Please contact me or email me, and I’ll get it taken care of.
11How do I contact support?
The technicalities include any of the following links / methods for you to use: Email me
Use the contact me form,
or shoot me a message using the form at the bottom of this page.

Please understand that sadly, Superficially Colorful Lacquer is not my main, full time practice and I cannot give it 100% of my time. I do my best to reply as soon as I can, but it may take me up to 48 hours to respond. If you did not receive any sort of response from me within 48 hours, please check your junk/spam folder and ensure that is part of your trusted contacts.
Still no reply? Please send your message again. It may have gotten lost in cyberspace or within my overflowing mailbox.

Returns and Refund Policies

1What is your returns and exchanges policy?
Due to the nature of the products and the fact that they are not hermetically sealed prior to shipment, returns and exchanges are not possible and all sales are final.
2My order arrived broken or damaged. What can you do?
I make sure to package each and every order as carefully and thoroughly as possible so that this doesn’t happen. However, on a rare occasion, a bottle will break or crack. While Superficially Colorful Lacquer is not responsible for any damage that occurs in transit, I will happily replace your order at no cost. If this is the case, please email me a photo of the damaged item or items, along with your order details and I will be happy to resend these items to you.
3I ordered too much. Can you cancel part or all of my order?
I understand that things happen, priorities change and sometimes you realize you need the money spent - right after spending it. However, I am able to cancel part or any of your order only within 24 hours from purchase. Beyond these 24 hours your order will be processed as normal and I will not be able to cancel it. If you decide you’d like your order canceled and refunded within the 24 hours window, please email me and make sure you type "Cancel my order" in the subject line. If your mail system allow it, please mark the email as urgent/high priority. Please, take consideration as for the time difference that there might be between you and me. I may not be able to get back to you within these 24 hours, but I do keep track of the exact time in which every order is placed, and the time in which your email was sent to me.
4This nail polish looks different than I expected. Can I get a refund?
I do my best to present you with as much information and as many photos of each and every item as possible. I try to make sure photos will be as color accurate as possible. Please do understand that difference in cameras, in lighting, in your computer monitor and skin tones may cause a little variation in the look of each polish. In addition to this, because I make small batches, the colors occasionally vary, either +/- lighter or darker by a hair. Please make sure you ask any and all questions prior to your purchase. You can use either the Product Enquiry Form in every single product page, you can use the Contact Me page, or you can e-mail me. But once you receive your purchase, no refunds will be possible.
5I just hate this product. Can I have my money back?
If you are completely unsatisfied with your order, I will understand. However, due to the nature of the products all sales are final.

Points & Rewards and other surprises

1What points? What are you talking about?
With the renewed site I have also introduced the SCL Points & Reward system, where you receive a certain amount of points for every $ you spend in the shop, and you can redeem those points in your future purchases. At the moment you can only redeem the points for a discount, but in the future I plan to add certain gifts that you can receive for your points.
2So how do I earn points?
You can earn points in several ways:

By creating an account here at you will receive one point. When you make a purchase in the SCLacquer shop, you receive 1 point for every $4 you spend, excluding shipping charges. And every time you write a product review, you will receive 5 points. (please note that only verified buyers of a certain polish can leave a review.)

If you spent an amount of money that is not multiples of 4, the number of points that you earn will be rounded to the nearest integer. This means that if you spent $9, you will receive 2 SCL points = (9/4=2.25), and if you spent $27, you will earn 7 SCL points(27/4=6.75).
3How much are my points worth?
Every 25 SCL Points worth $1.
You can chose to redeem all your available points for the maximum discount possible (exclude shipping fees) or you can choose to use only part of your accumulated points for a partial discount.
4How do I see how many points I have?
When you log into your account, you will be able to see how many points you currently have.

This number updates with new purchases that you make, new reviews that you write and points that you redeem.
5Can I earn or redeem points on gift certificates?
You don't earn points when buying a gift certificate, and you cannot redeem your points on its purchase. However, if you purchase a gift certificate and a nail polish bottle on the same order, you will earn your points for the bottle and you can redeem your points and get your discount on the bottle's price.
6Do I still earn points on orders where I redeemed my previously earned points?
You will only earn points on money spent. This means that if you purchased a bottle for the price of $9, and you used 50 points and got $2 discount, you will only receive new points for the $7 you paid (= 2 points).
7What happens to the points if my order is canceled or declined?
If your order is cancelled or if the payment has been declined, your order is not eligible to earn points. If points are earned for these invalid transactions, I will deduct them from your points balance.
8I think I deserve more points than what I currently see in my account!
Errors in calculations may accure, as well as other bugs or human mistakes. If you think there's an error in your points calculation, please contact me and let me know. Please make sure that you are leaving me the email you have registered and made your purchases with, and I will check the logs and make sure you get all the points you deserve!
9What's that about my Birthday gift?
When you enter to edit either your billing or your shipping address (in your my account page), at the bottom part of the page you will see a field to enter your birthday date in. Everyone who saved their birthday date in the site, will receive on their birthday, a special coupon code for 25% off their entire order! The coupon will be valid for 30 days from your birthday and you will be able to use it on all items excluding gift certificates. If a certain item is already discounted, you will still be able to use your Birthday coupon and receive your 25% off your order.

This coupon is personal and cennot be transfered to anyone else.
10My coupon doesn't work! What's happening?
As we are all human, errors may occur. If you have a coupon that should have worked - but it doesn't - please don't hesitate and Contact Me! I will fix it for you.
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